Return & Refund Policy

Your satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order. We will review the issue and assist you with a suitable solution.

Refund Eligibility

Refunds may be approved for:

• Damaged products received during delivery
• Incorrect items sent by mistake
• Products with major defects

To process your request, clear photos or videos of the item may be required.

Non-Returnable Items

For hygiene and safety reasons, some beauty and cosmetic products may not be eligible for return once opened or used.

Refund Process

Once your request is approved, refunds will be processed within a reasonable period. Refund time may vary depending on the payment method used.

Exchange Requests

If eligible, we may offer a replacement item instead of a refund based on product availability.

Need Help?

You can contact us anytime through the WhatsApp icon on our website for support regarding returns, refunds, or order issues.